Complaints

If something has gone wrong.

Last updated 23 October 2026

We want to put things right quickly. Most concerns are sorted out with a phone call to the person looking after your building. If that has not worked, please make a formal complaint.

How to complain

Write to us and say that you are making a complaint. Tell us what happened, what you would like us to do, and include any documents that help.

• Email: tara@rocawimbledon.com
• Post: ROCA Wimbledon Ltd, 45 Quicks Road, Wimbledon, London SW19 1EY

What happens next

• We acknowledge your complaint in writing.
• We look into it and aim to send you a full response within 14 days. If we need longer, we will tell you why and when to expect our reply.
• If you are not happy with our response, tell us and it will be reviewed again at director level.
• You will receive our final written response within eight weeks of your complaint.

The Property Redress Scheme

ROCA Wimbledon Ltd is a member of the Property Redress Scheme (membership number PRS031833), an independent, government-approved redress scheme. If you are still unhappy after our final response, or eight weeks have passed since you complained, you can ask the scheme to review your complaint free of charge. You should normally do this within 12 months of our final response.

Service charge disputes

Whether a service charge is payable or reasonable can also be decided by the First-tier Tribunal (Property Chamber). You can find out more at gov.uk.